moderated Re: issue with jaws not reading number of message in my outlook folder
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You are correct, it does have to do with the view settings.
First go to the view menu
Navigate to and activate, change view settings
Tab to IMAP messages and press enter
From: firstname.lastname@example.org <email@example.com> On Behalf Of james hooper
Sent: Friday, April 10, 2020 6:04 AM
Subject: Re: issue with jaws not reading number of message in my outlook folder
I did both actually phoned Microsoft their disability answer desk a gentlemen was on the phone with me for over an hour couldn’t figure it out, I believe
It has something to do with how the view is set in outlook.
I remember having this problem, but I don’t recall how I overcame it. Tom has posted the method that ought to work, JAWS key+3 on the numpad. Since that doesn’t work for you, you might do a JAWS repair and a Microsoft Office repair. If you’re unfamiliar with either repair method, please re-post.
Greetings all can someone suggest how I might fix this problem. Instead of reading the number of messages jaws says connectivity to your server I think it has to do with how outlook is set up in terms of the folder view but not sure.