moderated Re: Outlook problem with number of messages

Sieghard Weitzel <sieghard@...>


Same here, I am using the March update of Jaws 2020 and I use Office 365 as well, the regular public version on this laptop, the Office Insider monthly build on my work PC and Jaws reports messages in Outlook correctly.



From: <> On Behalf Of Richard Turner
Sent: Monday, April 6, 2020 7:14 AM
Subject: Re: Outlook problem with number of messages


I’ve not had any real issues with Jaws 2020 and Microsoft 365.

The outlook thing of saying 0 messages is random, and seems to happen if I go to fast from launching it, to navigating in the inbox.

I can’t quite nail down the sequence, but if I exit Outlook, launch it again and wait a few seconds until I know it has had time to download the messages, it works flawlessly.





"There's a nap for that." - an anonymous cat in a window in Portland, Oregon.



From: <> On Behalf Of Rick Mladek
Sent: Monday, April 6, 2020 6:35 AM
Subject: Re: Outlook problem with number of messages


ON my side, all latest from all apps discussed... Outlook/MS Office, Jaws etc.


I often stop using version 2020 and go back to 2019 which does hald most issues...


From: <> On Behalf Of Alan Robbins
Sent: Monday, April 6, 2020 8:52 AM
Subject: Re: Outlook problem with number of messages


You did not say white version of jaws you are using, but I am using the latest version and for the last two updates from Freedom scientific I have had a number of issues with outlook. I have written on other lists about them so we’re not going to detail here but all I’m saying is it’s probably a jaws related issue and hopefully the April update will fix that


On Apr 6, 2020, at 8:27 AM, John Doering <john.doering@...> wrote:


This problem started around 2 weeks ago with one folder, but now seems to be  spreading to  the whole Outlook folder list.

Outlook is now reporting the wrong number of messages in a folder.

For example, when I am in the folder list and read the line:

In Box 3 messages

But when I go to the message  list it says zero items and there are no messages.

If I hit the JAWS key page down, it still says 3 messages.

Any ideas about what could be wrong?


Thanks in advance,


John Doering
Pricing Analyst

Office: 4147783040 Extn:4063
445 S Curtis Rd West Allis, WI 53214

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