Ok thanks. I need to hear from someone who is using a desktop PC not a laptop. Thanks anyway.

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 11:57 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

Yes both the screen on my laptop and my external monitor go black.

 

I have a Lenovo laptop which a plug into a docking station.

I am I have windows 10 with jaws 2020.

 

I would suggest pressing the windows key plus the letter P.
This should provide the interface to determine how your external monitor is viewed by your Windows operating system.
Or at least that just a combination I use and Lenovo.

 

Thanks,abraham 

On Mar 16, 2020, at 8:47 AM, Debbie April Yuille <debbiey1982@...> wrote:

Are you able to actually see the screen turn black? Also what computer are you using?

 

Debbie

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Abraham Sweiss
Sent: Monday, 16 March 2020 9:38 PM
To: main@jfw.groups.io
Subject: Re: JAWS Screen Shade not Working with External Monitor

 

I just tested and everything works as expected.

Thanks,abraham 

On Mar 16, 2020, at 2:28 AM, Debbie April Yuille <debbiey1982@...> wrote:

Hi All

 

Has anyone else found that the screen shade feature doesn’t work if you are using a desktop PC with an external monitor? I activate the command and it reports that it’s on but I can see that it isn’t. I’ve changed Monitors and it makes no difference. I’m using the latest builds of both JAWS and windows 10.

 

Debbie