moderated Re: Outlook and JAWS

Norma A. Boge



Empty trash upon exit is not enabled.

All deleted messages go into trash, not into deleted folders. Thank you, tech support.

I do not delete from trash unless I know exactly what message is being deleted. And, of course, I go through the trash to find disappeared messages.


I checked twice, I did not see focused inbox.


I came from Office 2010. Now that was a great suite. With the exception of an occasional hiccup, Outlook 2010 performed beautifully. I’ve regretted jumping to 365 every day I’ve had it.


I wish I had kept all my tech support messages. I know at least one repair has been done, and I think a reinstall, but I’m not sure about that.


I know everybody thinks this is my own fault. But, even if I somehow were deleting important messages, wouldn’t I be able to find them someplace on my PC?


For what it’s worth…





From: <> On Behalf Of Sieghard Weitzel
Sent: Saturday, March 14, 2020 1:24 AM
Subject: Re: Outlook and JAWS


I agree, this makes actually no sense at all because Office 365 is simply a subscription service which allows you to download and install the Office suite on a number of computers and, in addition, you also get 1 Tb of OneDrive storage, 60 monthly Skype minutes etc. But after you install Office you simply have the latest version of Outlook, Excel, Word and so on installed, Office 365 itself has nothing at all to do with emails disappearing from Outlook.

I wonder if Norma has Focused Inbox available in her View settings and if it is checked which would cause some messages not to be displayed unless you chose to see them.

To check press Alt + V for the view menu, down arrow once and then tab 5 times (at least that gets me to the focused Inbox), if you don’t see Focused Inbox then don’t worry about it.

What email service and protocol do you use, Norma?

I have been an Office 365 Small Business subscriber for at least 6 or maybe even more years and I never had an email disappear which I didn’t delete. And even if I deleted some, I can go to Deleted Items, press Shift + Tab once to “Restore deleted messages” and go through at least a month worth of deleted messages which I can restore at will. I think, however, that this feature may be limited to Exchange accounts which is what I use for my business and to accounts which is what I use privately.


From: <> On Behalf Of Richard Turner
Sent: Friday, March 13, 2020 9:56 PM
Subject: Re: Outlook and JAWS


Have you exited outlook before checking the trash for the deleted message?


If so, then the empty trash on exit is enabled.


If not, I would also check the archive settings if Microsoft didn’t already do that.


That is very strange.





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From: <> On Behalf Of Norma A. Boge
Sent: Friday, March 13, 2020 9:33 PM
Subject: Re: Outlook and JAWS


I’ve had messages disappear from Outlook 365 ever since I started using it. I’m not permanently deleting them, because I didn’t even know that keystroke until this thread. I’ve had tech support tell me they’re going to get my deleted messages back but they don’t. I’ve looked in trash and used Search Everything and Recuva and have not found the messages I need to get back. Some are personal in nature, some are software registration codes and receipts, etc. For me, Outlook 365 is so unreliable that I use Thunderbird for my small business. And, another thing about tech support, they seem to do more harm than good when I’ve tried to have them resolve an issue with this Outlook. I have a copy of Office 2016 and I’m this close to jumping off 365 and installing 2016. Thanks for letting me vent, Norma



From: <> On Behalf Of Adrian Spratt
Sent: Friday, March 13, 2020 10:26 PM
Subject: Re: Outlook and JAWS


Yes, I think it’s inadvisable to have messages automatically deleted from trash.

The command to delete a message permanently is shift-del. Again, for most of us, inadvisable.


From: <> On Behalf Of Richard Turner
Sent: Friday, March 13, 2020 11:16 PM
Subject: Re: Outlook and JAWS


Also, aside from the fact that Jaws doesn't delete emails, there is a setting in Outlook to empty the trash/deleted folder upon exit; something I used to have checked, until I wanted to find an email I had deleted.

I now leave that unchecked so I have to manually remove them from the trash.

That is, of course, unless I use a command that causes immediate, permanent deletion, which I think is control-d.

I've used Jaws 2020 with Windows 10 and office 365 since Jaws 2020 came out and have never experienced any issues"




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On Mar 13, 2020, at 7:50 PM, Adrian Spratt <adrian@...> wrote:



I understand your frustration, but it’s crucial to diagnose the problem correctly. JAWS cannot delete emails. What can happen, I suspect, is that sometimes when we make a mistake, JAWS doesn’t alert us in time for us to stop the harm. One evening last summer when I was really tired and distracted, I accidentally deleted 142 crucial messages. I tried every trick in the book to retrieve them, including some clever tips I found through Google. However, I know what I did wrong. Instead of using Outlook’s control-shift-v to move those messages elsewhere, a command I’ve used every day for years, I used control-x,  the traditional cut command used in conjunction with the control-c copy command. Somehow that keystroke, perhaps in combination with another keystroke right after, led to untraceable, permanent deletion.


I’m guessing a person with sight with see the consequences of such mistakes on the screen and be able to fix them. For instance, had I known the mistake I’d made, I would have immediately typed control-z to undo my last action. But by the time I realized what had happened, I was a step or two beyond any help the undo command could give me.


Unfortunately, mistakes aren’t always immediately obvious to those of us who must rely on our other senses. JAWS requires that we be seriously attentive.


From: <> On Behalf Of Dan Longmore
Sent: Friday, March 13, 2020 7:49 PM
Subject: Outlook and JAWS



  JAWS 2020 seems to have ongoing issues with Outlook.  Today I forwarded a message in Outlook and somehow JAWS managed to delete several e-mails.  The mail is gone from Outlook, Web Mail and is not in my trash or other folders.  I am using JAWS 2020, Outlook 365 , and Windows 10 home latest version.  Outlook behaves properly with sighted person and yet gets a bit sluggish with JAWS.  This latest bug reminds me again of how much I appreciate Narrator.  I truly believe JAWS has become so interested in new features that they are failing to catch bugs that are cropping up in programs that are critical to so many.




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