moderated Re: Outlook and JAWS
Norma A. Boge
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I’ve had messages disappear from Outlook 365 ever since I started using it. I’m not permanently deleting them, because I didn’t even know that keystroke until this thread. I’ve had tech support tell me they’re going to get my deleted messages back but they don’t. I’ve looked in trash and used Search Everything and Recuva and have not found the messages I need to get back. Some are personal in nature, some are software registration codes and receipts, etc. For me, Outlook 365 is so unreliable that I use Thunderbird for my small business. And, another thing about tech support, they seem to do more harm than good when I’ve tried to have them resolve an issue with this Outlook. I have a copy of Office 2016 and I’m this close to jumping off 365 and installing 2016. Thanks for letting me vent, Norma
From: email@example.com <firstname.lastname@example.org> On Behalf Of Adrian Spratt
Sent: Friday, March 13, 2020 10:26 PM
Subject: Re: Outlook and JAWS
Yes, I think it’s inadvisable to have messages automatically deleted from trash.
The command to delete a message permanently is shift-del. Again, for most of us, inadvisable.
Also, aside from the fact that Jaws doesn't delete emails, there is a setting in Outlook to empty the trash/deleted folder upon exit; something I used to have checked, until I wanted to find an email I had deleted.
I now leave that unchecked so I have to manually remove them from the trash.
That is, of course, unless I use a command that causes immediate, permanent deletion, which I think is control-d.
I've used Jaws 2020 with Windows 10 and office 365 since Jaws 2020 came out and have never experienced any issues"
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