moderated Re: presence unknown in Outlook 2016


oh drat, my friend said this mourning, the issue of presence unknown in the contact list is back. I'll see if the scaling is still at 100%.

I wonder if there's a specific setting in Outlook 2016 that handles this. in the mean while, if anyone knows what to do about this.

-------- Original Message --------
From: Mario Brusco []
Date: Tuesday, March 10, 2020, 12:18 PM
Subject: presence unknown in Outlook 2016
hey Brian, my friend no longer has the presence unknown issue any more,
thanks to you. but he still has the issue regarding the names in his
contacts. they are sorted by first middle last name, but they don't
appear to be alphabetized in ascending order.

you mentioned how you do it but I don't get it, so I can direct him what
to do. can you expand on how you do it?

-------- Original Message --------
From: Mario []
Date: Tuesday, March 10, 2020, 11:35 AM
Subject: presence unknown in Outlook 2016
thanks Brian for the help.

so, if there is a setting to change the scaling and by doing so,
funkiness can occur, why is the setting there? I would imagine most
users would not expect funky things to happen by changing such an
obscure (and unnecessary?) setting.

-------- Original Message --------
From: Brian Vogel []
Date: Tuesday, March 10, 2020, 11:17 AM
Subject: presence unknown in Outlook 2016
There is mixing of locations going on here.  The Settings, System,
Display Pane, Scale and Layout section is where this is found under
Windows 10 (or at least most easily and directly).  If you literally
cannot see the safest thing is to leave scaling at 100%, which is what's

There can be all kinds of odd offshoots from having text scaled above
100%, though I have no idea if the "Presence Unknown" bit is one of them.

As to sorting contacts in Outlook 2016, it can be done in the same way
it always has been done.  I sort my contacts on the "File As" field
because I want them to sort in Last Name, First Name order.   Any column
can be selected and then an ascending or descending sort applied.

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