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That thing about office mobile is just in the message bar, you
should be able to f6 to it, and tab until you find a close button,
it won't come back. I don't think it has anything to do with your
problem because I had no trouble reading a document with that on
the message bar. I really don't know what to suggest, other than
make sure the program is maximized.
On 3/6/2020 19:07, Norma A. Boge wrote:
I’m using Jaws 2020 with Word 365. Earlier
today I had Microsoft tech support change some settings that
I couldn’t find regarding line and paragraph spacing. Since
then I can’t see a document when I open it. I suspect there
is a window covering my doc because when I try to open my
document, whether from the Documents folder or from within
Word, I hear
“name of document, try the new Office
mobile app, print view”
I can’t figure out how to get to my
document, I can’t even read any of it, Jaws just says blank,
like there’s just one line in the document and it’s blank.
Word is maximized. .
I hope somebody can help me with this…I’m
closing in fast on my 19th nervous breakdown,