If you use 2-step authentication you probably have to create a so-called app specific password by logging in to your Gmail account online, it’s probably somewhere under the security section and then use that password instead of your regular Gmail password to log into Outlook.

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brenda Emerson-Alford
Sent: Monday, March 2, 2020 1:28 PM
To: main@jfw.groups.io
Subject: Problem with Internet email in outlook

 

I am using jaws 2019 on windows 1903. I have Microsoft 2016. I am having a problem with Outlook receiving my Gmail. It had been working before I traveled. Even though I took my hotspot with me for Wi-Fi connection I was on able to originally get my email through outlook on my laptop. Eventually I was able to make it work through Gmail by responding to a critical alert and letting them know it was me. Now that I am back I cannot get my email to come through on Outlook. I continually receive a prompt to enter my password for my Gmail account. It is properly entered. I hit OK and I get the same message over and over again. I did go into Gmail and set up second verification using a text message. I’m not sure if that is interfering with things now or not. I had the problem before I set up the second verification process. I would love to hear any thoughts on what to do. Thanks.

On Feb 29, 2020, at 5:20 PM, Jessica D <jldail13@...> wrote:

Hi,

I had to reset my computer today.

After the reset, I noticed that the mobile versions of the office apps, except Outlook were installed.

Outlook wasn’t there, so I figured I’d give the win10 mail app another shot.

 

I’ve used it before, but its been at least a year, since I tried it last.

 

Its working well, but I can’t figure out how to change the order of accounts, or if that’s even possible?

 

Thanks,

 

Jessica

 

Sent from Mail for Windows 10