Norma,
To add to the suggestions in the thread below, you might
try any of the following:
Maximize the webpage and then press JAWS key+escape to
“repaint” it.
Unload and reload JAWS.
Unload JAWS 2020 and, if you have one on your system, try
an earlier version. I recently noticed that JAWS 18 can accomplish some tasks
that JAWS 2020 won’t.
If you haven’t already, reboot your system and start
over.
For the record, I haven’t recently had accessibility
problems with PayPal, but I may not have needed to execute this particular
command.
PayPal has, or used to have, a recognize accessible
technology expert on staff. If you can’t resolve this problem, I’m guessing
they’d be receptive to working with you, especially with cancelling this
transaction.
I’m sorry you’re experiencing such frustration. It’s awful
when you reach the button you need and it won’t work.
From: main@jfw.groups.io <main@jfw.groups.io>
On Behalf Of Glenn / Lenny
Sent: Wednesday, March 4, 2020
12:03 AM
To: main@jfw.groups.io
Subject: Re: Unable to
activate button menu-paypal.com
Have you tried the
space bar on the button?
Also, did you do
insert + F5 and down arrow to the desired button?
Another thing to try
is to get to the button and do insert + #3 (above the E key) which is enter
key to pass through
and then try enter
and/or space bar.
----- Original
Message -----
Sent: Tuesday, March 03,
2020 5:45 PM
Subject: Re: Unable to
activate button menu-paypal.com
Just tried it, seems to do nothing. Thanks none the less,
Norma
Have you tried a simulated left mouse
click?
Hey group,
I’m using Jaws 2020 and I’ve tried to activate a menu
button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with
Edge, Firefox 72.0.1 and Chrome 80.0.3987.122.
Here’s the speech history:
Column 10
Actions
Remind
Button‑
button
menu‑ collapsed‑
Column 11
I’ve
tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t
open a menu, it just takes me to the detail page of the selected invoice.
(No go with NVDA, either, for what it’s worth.)
I need to cancel the invoice, and I read that option is
in this menu I can’t get to open.
Ideas will be most welcome.
Thanks,
Norma
