moderated Re: Unable to activate button menu-paypal.com

Robin Frost
 

Hi,

Have you tried clicking on he element when in touch cursor mode or when virtual pc cursor is turned off? Sometimes Pay Pal works better in some instances when out of virtual pc cursor.

Robin


On 3/3/2020 5:52 PM, Norma A. Boge wrote:

Hey group,

 

I’m using Jaws 2020 and I’ve tried to activate a menu button on Paypal. Specifically, it’s in Invoice Activity. I’ve tried with Edge, Firefox 72.0.1  and Chrome 80.0.3987.122. Here’s the speech history:

 

Column 10
Actions
Remind
Button‑ 
button menu‑ collapsed‑
Column 11

 

I’ve tried PC, Jaws and Touch cursors and from the list of buttons. It doesn’t open a menu, it just takes me to the detail page of the selected invoice. (No go with NVDA, either, for what it’s worth.)

I need to cancel the invoice, and I read that option is in this menu I can’t get to open.

Ideas will be most welcome.

 

Thanks,

Norma

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