I thank all of you. And I am pretty sure my problem has had
something to do with the default address or something like that—because this
didn’t begin until I updated to my new address. I think it’s working itself
out—and I wish they could tell me where the error is when they send the
I think I recall one of my issues with the Amazon checkout
process around Christmastime was that it wanted me to acknowledge my default
shipping address and default payment method, even though I didn’t change
it. I recall thinking this wasn’t obvious in the way I was reading
the screen with JAWS 2019. Maybe that is an issue for you. I
typically use my iPhone app, so I cannot fully recall my last checkout by
website nor which browser I was using.
From: firstname.lastname@example.org <email@example.com>
On Behalf Of Shirley Tracy
Sent: Sunday, February 23, 2020
Subject: Re: Amazon
checkout with JAWS 2020
That’s the problem: I don’t find the checkout button.
Pressing B gives me nothing. And I get a message telling me there is an error
with my order and to check back later. That’s mostly with Firefox. With
Internet Explorer, I have some trouble but can generally put it through—but
I’m concerned about how much longer we will be able to use IE. I can’t figure
out what’s going on and did call the accessibility phone number, but they
can’t figure out what’s happening. I just wanted to know if any of you are
having the same problem.
Thanks. I just placed a large order, and this time it went
through after two tries. Success!
Don’t you have your address and credit card information
saved? When I am in my cart I just use “b” for buttons and it takes me
directly to the “Proceed to Checkout” button.
Once I activate it, all my information is there, shipping
address, the card I have used last time and literally all that is left to do
is to again use the button quick nav key until I get to “Place your order”, I
press enter and that’s it, a few seconds later I get the thank-you for
shopping at Amazon message and seconds later my email dings with the order
confirmation email. In my opinion Amazon has made an art of quick online
checkout. You may want to look at enabling one-click checkout.
Of course if I want to select a different address or credit
card I have to do this before I click “Place my order”.
If you have an Amazon Echo speaker you can also set up
voice purchasing. I just tried this, I had 5 items in my cart, but a few of
them I just put in there for later so I activated the “Save for Later”
After I had only the 2 items in my cart which I wanted now
I asked my Echo Dot “What’s in my cart”. It told me I had 2 items and what
they were, then I told it to “Place my order”. I was prompted for my voice
code which I previously set up in the Alexa app (you can add this or disable
it), after I spoke my 4-digit code Alexa said “I placed your order”, of course
it used my default shipping address and credit card, it also told me the total
and that was it.
I don’t use the accessible site. It doesn’t have everything
the main site has. But I’m finding it harder to check out once I find what I
want. But I can still muddle through. Just takes me longer than it used to.
I use the main site myself just purchased something actually several items
with out any issues using the main site
On 2/23/2020 11:39 AM, Adrian Spratt
Whether or not this has changed, we don’t want to
encourage websites to create separate accessible versions. They will
invariably lag the main website.
on the accessible site as far as I can tell you don't get access to the
markit place and the part of the shopping where you can get items from other
has this changed?
On 2/23/2020 8:42 AM, Richard Turner
Its not you.
Amazon is broken, and has been for a couple of
You might try their accessibility site: www.amazon.com/access
But no promises there.
On their site they have a customer service toll free
number, I’d call that as well.
Has the Amazon checkout become more complicated or is
it just me?
When I use Firefox, I get to the checkout part and I
get a message that says there was an error. When I use IE I can get
through it, but it still seems more difficult. Anyone else notice this?
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