moderated Re: Amazon checkout with JAWS 2020
toggle quoted messageShow quoted text
I thank all of you. And I am pretty sure my problem has had something to do with the default address or something like that—because this didn’t begin until I updated to my new address. I think it’s working itself out—and I wish they could tell me where the error is when they send the message.
From: Van Lant, Robin via Groups.Io
Sent: Monday, February 24, 2020 5:11 PM
Subject: Re: Amazon checkout with JAWS 2020
I think I recall one of my issues with the Amazon checkout process around Christmastime was that it wanted me to acknowledge my default shipping address and default payment method, even though I didn’t change it. I recall thinking this wasn’t obvious in the way I was reading the screen with JAWS 2019. Maybe that is an issue for you. I typically use my iPhone app, so I cannot fully recall my last checkout by website nor which browser I was using.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Shirley Tracy
That’s the problem: I don’t find the checkout button. Pressing B gives me nothing. And I get a message telling me there is an error with my order and to check back later. That’s mostly with Firefox. With Internet Explorer, I have some trouble but can generally put it through—but I’m concerned about how much longer we will be able to use IE. I can’t figure out what’s going on and did call the accessibility phone number, but they can’t figure out what’s happening. I just wanted to know if any of you are having the same problem.
Thanks. I just placed a large order, and this time it went through after two tries. Success!
Don’t you have your address and credit card information saved? When I am in my cart I just use “b” for buttons and it takes me directly to the “Proceed to Checkout” button.
Once I activate it, all my information is there, shipping address, the card I have used last time and literally all that is left to do is to again use the button quick nav key until I get to “Place your order”, I press enter and that’s it, a few seconds later I get the thank-you for shopping at Amazon message and seconds later my email dings with the order confirmation email. In my opinion Amazon has made an art of quick online checkout. You may want to look at enabling one-click checkout.
Of course if I want to select a different address or credit card I have to do this before I click “Place my order”.
If you have an Amazon Echo speaker you can also set up voice purchasing. I just tried this, I had 5 items in my cart, but a few of them I just put in there for later so I activated the “Save for Later” button.
After I had only the 2 items in my cart which I wanted now I asked my Echo Dot “What’s in my cart”. It told me I had 2 items and what they were, then I told it to “Place my order”. I was prompted for my voice code which I previously set up in the Alexa app (you can add this or disable it), after I spoke my 4-digit code Alexa said “I placed your order”, of course it used my default shipping address and credit card, it also told me the total and that was it.
I don’t use the accessible site. It doesn’t have everything the main site has. But I’m finding it harder to check out once I find what I want. But I can still muddle through. Just takes me longer than it used to.
I use the main site myself just purchased something actually several items with out any issues using the main site
On 2/23/2020 11:39 AM, Adrian Spratt wrote:
This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or redisclose such information for any purpose other than to provide the services for which you are receiving the information.