moderated Re: Amazon checkout with JAWS 2020

Van Lant, Robin


I think I recall one of my issues with the Amazon checkout process around Christmastime was that it wanted me to acknowledge my default shipping address and default payment method, even though I didn’t change it.  I recall thinking this wasn’t  obvious in the way I was reading the screen with JAWS 2019.  Maybe that is an issue for you.  I typically use my iPhone app, so I cannot fully recall my last checkout by website nor which browser I was using.



From: <> On Behalf Of Shirley Tracy
Sent: Sunday, February 23, 2020 5:17 PM
Subject: Re: Amazon checkout with JAWS 2020


That’s the problem: I don’t find the checkout button. Pressing B gives me nothing. And I get a message telling me there is an error with my order and to check back later. That’s mostly with Firefox. With Internet Explorer, I have some trouble but can generally put it through—but I’m concerned about how much longer we will be able to use IE. I can’t figure out what’s going on and did call the accessibility phone number, but they can’t figure out what’s happening. I just wanted to know if any of you are having the same problem.

Thanks. I just placed a large order, and this time it went through after two tries. Success!





Shirley Tracy


From: Sieghard Weitzel
Sent: Sunday, February 23, 2020 6:29 PM
Subject: Re: Amazon checkout with JAWS 2020


Hi Shirley,


Don’t you have your address and credit card information saved? When I am in my cart I just use “b” for buttons and it takes me directly to the “Proceed to Checkout” button.

Once I activate it, all my information is there, shipping address, the card I have used last time and literally all that is left to do is to again use the button quick nav key until I get to “Place your order”, I press enter and that’s it, a few seconds later I get the thank-you for shopping at Amazon message and seconds later my email dings with the order confirmation email. In my opinion Amazon has made an art of quick online checkout. You may want to look at enabling one-click checkout.

Of course if I want to select a different address or credit card I have to do this before I click “Place my order”.


If you have an Amazon Echo speaker you can also set up voice purchasing. I just tried this, I had 5 items in my cart, but a few of them I just put in there for later so I activated the “Save for Later” button.

After I had only the 2 items in my cart which I wanted now I asked my Echo Dot “What’s in my cart”. It told me I had 2 items and what they were, then I told it to “Place my order”. I was prompted for my voice code which I previously set up in the Alexa app (you can add this or disable it), after I spoke my 4-digit code Alexa said “I placed your order”, of course it used my default shipping address and credit card, it also told me the total and that was it.



Best regards,



From: <> On Behalf Of Shirley Tracy
Sent: Sunday, February 23, 2020 2:47 PM
Subject: Re: Amazon checkout with JAWS 2020


I don’t use the accessible site. It doesn’t have everything the main site has. But I’m finding it harder to check out once I find what I want. But I can still muddle through. Just takes me longer than it used to.



Shirley Tracy


From: The Wolf
Sent: Sunday, February 23, 2020 3:27 PM
Subject: Re: Amazon checkout with JAWS 2020



I use the main site myself just purchased something actually several items with out any issues using the main site


On 2/23/2020 11:39 AM, Adrian Spratt wrote:

Whether or not this has changed, we don’t want to encourage websites to create separate accessible versions. They will invariably lag the main website.


From: <> On Behalf Of The Wolf
Sent: Sunday, February 23, 2020 11:29 AM
Subject: Re: Amazon checkout with JAWS 2020


on the accessible site as far as I can tell you don't get access to the markit place and the part of the shopping where you can get items from other cellars

has this changed?

On 2/23/2020 8:42 AM, Richard Turner wrote:

Its not you.

Amazon is broken, and has been for a couple of months.

You might try their accessibility site:

But no promises there.


On their site they have a customer service toll free number, I’d call that as well.






🖖 Live long and prosper



Check out my web site at:


From: <> On Behalf Of Shirley Tracy
Sent: Sunday, February 23, 2020 6:57 AM
Subject: Amazon checkout with JAWS 2020


Has the Amazon checkout become more complicated or is it just me?


When I use Firefox, I get to the checkout part and I get a message that says there was an error. When I use IE I can get through it, but it still seems more difficult. Anyone else notice this?








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