moderated Re: Jaws 2020 lag with Outlook 365

Zel Iscel



That would be great if you could call Vispero about this issue.


You’re right, the lag doesn’t only occur when OneDrive is sincing. OneDrive, Outlook and Jaws open together don’t play well at all. Outlook also crashes when I try to search for particular emails. It’s definitely a Jaws issue as it doesn’t occur with NVDA.


And the issue definitely involves OneDrive because when I delete OneDrive and go back to Dropbox, Outlook plays beautifully when open with Jaws and Dropbox.


I hope this makes sense.




From: <> On Behalf Of Norma A. Boge
Sent: Tuesday, 4 February 2020 5:04 AM
Subject: Re: Jaws 2020 lag with Outlook 365


Hi Zel,


Yes, I use OneDrive for work and do experience the lag when folders are being synchronized. I think, though, that I am having the lag in Outlook even when no synchronization is occurring. I’ll have to double check that, though.

I recall speaking with a MS disability help desk tech and he said it’s not possible to disable the synchronizing and I understand.

Is there a workaround for this? And, again, I can’t help wonder why the lag is worse with J 2020.

I need to take time to call Vispero about this.






From: <> On Behalf Of Zel Iscel
Sent: Monday, February 3, 2020 12:18 PM
Subject: Re: Jaws 2020 lag with Outlook 365


Hi David and Norma,


Are you also using OneDrive? I find that Outlook lags and crashes when OneDrive is sincing with my computers.




From: <> On Behalf Of Norma A. Boge
Sent: Wednesday, 29 January 2020 11:20 PM
Subject: Re: Jaws 2020 lag with Outlook 365


Hi David, I hear what you’re saying. I’m gonna have to call tech support and let them hear the lag. Here is the main part of their written response to my inquiry regarding this issue, it doesn’t directly address your issue but might prove insightful. Then again it might not. <smile> Best, Norma


In order to remedy some of your lagging problems, it would be best to make sure that the Outlook Reading Pane is turned off. When the Reading Pane is on, it causes a small window to the right bottom of the Inbox to show part of the message being highlighted. This can cause Outlook to noticeably lag when moving between the messages.

If you continue to have problems, it would be best if you would contact our Technical Support Department by telephone at (727) 803-8000 during normal business hours, Monday through Friday at 8:30 AM to 7:00 PM EST.




From: <> On Behalf Of David Goldfield
Sent: Tuesday, January 28, 2020 7:45 AM
Subject: Re: Jaws 2020 lag with Outlook 365


I do notice a delay from the time I press enter to open a message until the time when JAWS begins reading the message. I first thought that this was an Outlook issue but I don't notice this delay as much when performing the same task using NVDA. With the preview pane disabled navigating through messages in the message list is responsive but opening a message is not.

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

On 1/28/2020 8:40 AM, Norma A. Boge wrote:

I turned off the reading pane and a couple other things. Seems to help with arrowing through a message list. However, the lag for Jaws responding and my ability to type in the body of a reply message is even worse, probably around 7-8 seconds this time. I do appreciate the reminder about the pane, I wish the settings would just stay but evidently MS doesn’t think that is a priority. Bummer.





From: <> On Behalf Of Jason White via Groups.Io
Sent: Monday, January 27, 2020 6:42 PM
Subject: Re: Jaws 2020 lag with Outlook 365


Have you tried turning off the preview pane in Outlook?


From: <> on behalf of "Norma A. Boge" <naboge@...>
Reply-To: <>
Date: Monday, January 27, 2020 at 16:52
To: <>
Subject: Jaws 2020 lag with Outlook 365


Hi group,


As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:


I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.


Helpful feedback welcome.


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