moderated Re: Jaws 2020 lag with Outlook 365
Norma A. Boge
toggle quoted messageShow quoted text
Hi David, I hear what you’re saying. I’m gonna have to call tech support and let them hear the lag. Here is the main part of their written response to my inquiry regarding this issue, it doesn’t directly address your issue but might prove insightful. Then again it might not. <smile> Best, Norma
In order to remedy some of your lagging problems, it would be best to make sure that the Outlook Reading Pane is turned off. When the Reading Pane is on, it causes a small window to the right bottom of the Inbox to show part of the message being highlighted. This can cause Outlook to noticeably lag when moving between the messages.
If you continue to have problems, it would be best if you would contact our Technical Support Department by telephone at (727) 803-8000 during normal business hours, Monday through Friday at 8:30 AM to 7:00 PM EST.
From: email@example.com <firstname.lastname@example.org> On Behalf Of David Goldfield
Sent: Tuesday, January 28, 2020 7:45 AM
Subject: Re: Jaws 2020 lag with Outlook 365
I do notice a delay from the time I press enter to open a message until the time when JAWS begins reading the message. I first thought that this was an Outlook issue but I don't notice this delay as much when performing the same task using NVDA. With the preview pane disabled navigating through messages in the message list is responsive but opening a message is not.
Blindness Assistive Technology Specialist
JAWS Certified, 2019
On 1/28/2020 8:40 AM, Norma A. Boge wrote: