moderated Re: Jaws 2020 lag with Outlook 365

Norma A. Boge

I turned off the reading pane and a couple other things. Seems to help with arrowing through a message list. However, the lag for Jaws responding and my ability to type in the body of a reply message is even worse, probably around 7-8 seconds this time. I do appreciate the reminder about the pane, I wish the settings would just stay but evidently MS doesn’t think that is a priority. Bummer.





From: <> On Behalf Of Jason White via Groups.Io
Sent: Monday, January 27, 2020 6:42 PM
Subject: Re: Jaws 2020 lag with Outlook 365


Have you tried turning off the preview pane in Outlook?


From: <> on behalf of "Norma A. Boge" <naboge@...>
Reply-To: <>
Date: Monday, January 27, 2020 at 16:52
To: <>
Subject: Jaws 2020 lag with Outlook 365


Hi group,


As I await a response from Vispero support, I’m wondering if anyone is experiencing the following:


I have noticed that the lag while using Outlook 365 with Jaws 2020 is even worse than with Jaws 2019. Arrowing through a message list, Jaws simply stops speaking. I can read the title of the window but that’s it. Then after 3-4 seconds I am able to proceed normally through the list. And it takes about 5 seconds before I can type a reply to a message.

A few months ago I asked about this lag while in a Outlook webinar with the Microsoft accessibility group. They acknowledged the problem but that was about all they said. I can hardly wait to see what Vispero’s take is.


Helpful feedback welcome.


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