Hi,

I just got off the phone with Freedom Scientific. Apparently there is
a Windows update that mutes the Eloquence FSSynth32 synthesizer. I
just need to guide the student to the sound settings and unmute the
synth!

Thanks for your suggestions though,

Russell

On 1/14/20, David Griffith <daj.griffith@...> wrote:
>
> In your situation I would run the jaws 18 install again and select repair
> in the first instance and if that does not work go the uninstall and install
> route assuming your student still has activation details to hand.
>
> David Griffith
> -----Original Message-----
> From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Russell
> Solowoniuk
> Sent: 14 January 2020 18:37
> To: jfw@groups.io
> Subject: Jaws 2018 Eloquence synthesizer stops working
>
> Hi all,
>
> I'm working with a student who has a fairly new HP laptop running Windows
> 10, not sure exactly what edition of Windows. He is running Jaws 2018, and
> yesterday Jaws quit speaking. I wasn't there when this happened, but talked
> to him on the phone afterward. We could not get Jaws to speak, so I had him
> turn Narrator on, and we quickly discovered that the issue seemed to be the
> Eloquence speech synthesizer. We went into the Voice settings and changed
> the synthesizer from Eloquence to SAPI 5, 64 bit, and Jaws immediately began
> speaking. I had the student try to go back and change the synthesizer back
> to Eloquence, but it doesn't seem to be available in the list of
> synthesizers.
>
> Has anyone else experienced anything similar? Any ideas how to get the
> Eloquence synthesizer back working?
>
> Thanks all,
>
> Russell
>
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