In your situation I would run the jaws 18 install again and select repair
in the first instance and if that does not work go the uninstall and install
route assuming your student still has activation details to hand.

David Griffith
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Russell
Solowoniuk
Sent: 14 January 2020 18:37
To: jfw@groups.io
Subject: Jaws 2018 Eloquence synthesizer stops working

Hi all,

I'm working with a student who has a fairly new HP laptop running Windows
10, not sure exactly what edition of Windows. He is running Jaws 2018, and
yesterday Jaws quit speaking. I wasn't there when this happened, but talked
to him on the phone afterward. We could not get Jaws to speak, so I had him
turn Narrator on, and we quickly discovered that the issue seemed to be the
Eloquence speech synthesizer. We went into the Voice settings and changed
the synthesizer from Eloquence to SAPI 5, 64 bit, and Jaws immediately began
speaking. I had the student try to go back and change the synthesizer back
to Eloquence, but it doesn't seem to be available in the list of
synthesizers.

Has anyone else experienced anything similar? Any ideas how to get the
Eloquence synthesizer back working?

Thanks all,

Russell