email@example.com <firstname.lastname@example.org> On Behalf Of
Richard B. McDonald
Tuesday, January 14, 2020 8:09 AM
Re: Keys Seemingly Stuck Down
Here are a couple of additional things to consider. One, sometimes there can be some sort of setting within the JAWS Keyboard Manager (under JAWS Utilities) that can cause this problem. Maybe setting it back to its defaults should be
tried. I do not know exactly how to do this, but I know it can be done pretty easily! Another idea is to take a look at any weird, inadvertent keyboard settings that you may have set in your computer itself. Sometimes, these are called “hot keys.” Sometimes,
they are found wherever you might re-define function key operations. In Windows 7, you could find the right place under Control Panel. For Windows 10, I am not sure where to look since I myself am new to it.
Thanks for the suggestion; I will give it a try.
I have not followed this thread from the beginning, but have read the last few posts. I’m not sure if this idea has been suggested, but if you have not done so, try holding down the stuck key for 5 seconds. You
may need to do this several times. In the past, this has unstuck a key for me. HTH.
I guess I could try unloading Jaws and re-loading, although I have tried disabling and re-enabling it. Re-starting the computer doesn’t stop it from happening.
In addition to the ideas which have been suggested. unload and reload JFW. Also restart the computer.
My personal opinion for what it is worth, I do not think that your problem has anything to do with the Sticky Key function. In order for
the Sticky Key function to be activated using the keyboard, either the left or right shift key needs to be tapped rapidly 5 times in succession.
----- Original Message -----
Sent: Monday, January 13, 2020 9:36 PM
Subject: Re: Keys Seemingly Stuck Down
Unfortunately, Richard, re-starting doesn’t seem to solve my problem but I suspect you are right that it is something to do with sticky-keys functionality; it definitely isn’t anything wrong with
the keyboard itself.
But I se a suggestion about trying to jiggle the alternative alt key, so will try this the next time it happens.
Interestingly enough, it never happens when I am using the internet.
About your issue with keys seemingly being stuck down, I have seen this before as well. Most often, it is either or both of the alt and windows keys. I have never figured out how or why this happens. For me,
it is not a mechanical thing, like the keys physically being stuck down due to something like a crumb. I think it has something to do with something like “sticky keys.” I have a vague recollection that a certain combination of keystrokes in Windows causes
keys to act like they are always pressed down. I do not know what that combination is. But, apparently one can trigger this without knowing or intending to do so. For me, the problem goes away after a restart.
The keys don’t actually get stuck down but behave as though they are. We have tried cleaning them.
I had a feeling that this was discussed before Christmas and I wasn’t alone with this issue where the computer behaves as though the alt key or windows key is still depressed.
I think I will take Ed’s advice and wait till the summer before upgrading Jaws and take advantage of Sight and Sound’s Summer Deal as it looks as if it will cost me around £350 to upgrade from
Jaws 18 to the current version.
First, the problem with the keys acting like they are jammed down may not be a Jaws issue, so no one should say one way or the other if that will solve your problem.
Maybe you could specify what you have tried already to resolve that issue.
The current version is Jaws 2020, so if you have just Jaws 18, you would need 2018, 2019 and 2020, but since you get a little better deal doing them in groups of two, you may want to do through
Or, you could go with the subscription model at $90 per year and jump right into the 2020 version.
You'll have to do the math to see which makes the most sense in your situation.
"Reality is the leading cause of stress for those who are in touch with it."
-- from The Search for Signs of Intelligent Life in the Universe, by Jane Wagner
I was given a free migration from Window-eyes to Jaws 18 but would now like to upgrade. I see the price varies dependent upon how many upgrades you want. How many would I need to have the current
version? Would the current version get rid of this problem I am having with the alt and windows key appearing as jammed down?