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Yes, you've got it right. I assume the first version was the web
version, it didn't actually seem to operate any different, it just
flat out didn't work well. I got rid of it and downloaded the 365
version from the link I had saved when I bought it. That is what
got things going again.
On 1/4/2020 16:28, paul lemm wrote:
Thanks for the reply. I use office
2019 myself, so I’m not to up to date on how office 360
works. You mentioned in your reply though that the first one
windows downloaded didn’t work well, was this the web
version?. You then mentioned you uninstalled that version
and installed the ‘real version’, by that do you mean the
desktop version? if so is that just a download option from
the 365 web page?
I got a new pc a while back, and while I was setting up
windows it got my microsoft account and asked if I wanted to
go ahead and download office. When I did that, I got a
version of office that didn't work at all well with jaws,
seemed like excel was the worst. I downloaded the real
version and installed it and that solved all the problems.
You'd think they would ask you which version you wanted if
they saw you were using a screen reader.
On 1/4/2020 13:29, paul lemm wrote:
Asking on behalf of a friend, He has
just brought a new PC (windows 10 home edition), he is
using Jaws 2020 and office 360. When he tries to move
around the spreadsheet in excel nothing is spoken, no cell
values and no way of knowing whether he is actually moving
around the cells in the spreadsheet. Menu navigation in
Excel is working properly, jaws just doesn’t speak
anything whilst trying to move around the spreadsheet
cells with the arrow keys. We’ve tried turning off Jaws
and using narrator instead, using narrator we can move
around the spreadsheet cells fine using the arrow keys.
Does anyone on the list have any suggestions as to what
the issue might be? Any solutions/suggestions would be
Thanks in advance