moderated Re: Unable to activate button on web site

David Griffith

This can be annoying Sometimes

  1. Turning virtual cursor off – jawskey plus Z and then tabbing to the element and pressing space or enter will work.
  2. Switching browsers. Try the same page in Internet Explorer of a Chrome based browser if using Firefox or vice versa.

David Griffith

From: <> On Behalf Of Norma A. Boge
Sent: 26 December 2019 18:00
Subject: Unable to activate button on web site


Hi group,


I’m using Jaws 2020 and I am trying to activate a button on a web site. Jaws reads the button as “unlabeled zero button collapsed.) I have tried the PC, Jaws and Touch cursor and I am unable to activate it. It comes up in the button list under Jaws, but selecting it from that list just closes the list.

This is on the Constant Contact site, which is password protected. But if anyone has negotiated the site with Jaws or has general suggestions on how to click on this button I would really appreciate it. As an aside, I couldn’t click on it with NVDA or Narrator either, if that helps.


Best to all,


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