Shirley,

Once in a while I'll get into a situation where a modifier key, such as alt or control, temporarily won't function as it should. Sometimes, you can remedy this by pressing each of the offending modifiers once or twice. As an example, if your alt key seems not to work press the left alt key once or twice, then press the right alt key once or twice and see if the key works normally again.

You could also try unloading and then restarting JAWS by first pressing insert-F4 to unload JAWS and then restarting it by whatever method you prefer, such as using a shortcut key (which is not assigned, by default.) Worse case scenario: restart Windows and see if that gets the offending key to behave again. With Windows 10, press Windows-X for the quick links menu, U for Shut Down and then R for restart.

David Goldfield,

Blindness Assistive Technology Specialist

WWW.DavidGoldfield.org

No, as others have stated , it sounds like a keyboard Function key issue.  I have Home, JAWS 2020 and Win 10 and can use ALT F4 .

 

Merry Christmas,

Dan

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Shirley Tracy
Sent: Saturday, December 21, 2019 1:34 PM
To: main@jfw.groups.io
Subject: How to close documents in JAWS 2020

 

Hi,

 

I finally updated to JAWS 2020. I’m running Windows 10 and now have chosen to purchase the “HOME eddition.” Why can’t I close documents and even some applications? I have to get into the menus and actually tab to the “close” button. Alt F4 doesn’t work for me any more. Is this a change I didn’t read or hear about?

 

Please forgive me if you have discussed this topic before, but I’m new with the upgrade and really want to know what to do. Another way to close, perhaps?

 

Thanks.

 

 

Shirley Tracy