moderated Re: Preferred method to delete older version of Jaws?
Richard B. McDonald
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Basically, suppose you have JAWS 13,15 and 2019 installed. If you uninstall 13 and then 15 keeping 2019 and uninstall the user settings, when you then go to use an Office application (e.g., Word, Outlook) the virtual ribbons do not speak as expected. This happened to me. After discussing the problem with technical support, they told me that uninstalling the user settings kills the ribbon functionality requiring a repair of JAWS 2019. Doing that fixed the problem. I uninstalled those early versions of JAWS in preparation for installing JAWS 2020 in the near future thereby having only 2019 and 2020 on my computer.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Sieghard Weitzel
Sent: Saturday, December 14, 2019 10:42 PM
Subject: Re: Preferred method to delete older version of Jaws?
Can you elaborate? You can install Jaws on a new system where no previous user files exist and all works as it should. What exactly do you mean by “lose MS Office ribbon functionality”?
Further to the below, also retain “user settings.” Else, you will lose MS Office ribbon functionality; which I learned the hard way.
I would use the Windows control panel, programs and features, and uninstall from there, but you probably should leave shared components.
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