moderated Re: I Cannot Place An Order
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I have had this problem too but found that if I down arrow to what I think is correct and then tab to the next combo box or field, shift tab back to the first one, it will then read where I am in that combo box. For instance, if I am trying to enter expiration date of march 2021, in the first combo box, I would down arrow 3 times, tab and then shift tab. JAWS will then read the month so I know if I got it right. I do the same for choosing a state from a combo box, hitting M for Massachusetts, arrowing down a few times and then checking it by leaving that combo box and shift tabbing back to it to see if I got it right and arrowing up or down if I didn’t (and then checking it again by tabbing and shift tabbing back).
It is definitely annoying and tedious but it has worked for me a bunch of times.
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Rick Miller
Sent: Thursday, December 12, 2019 9:11 PM
Subject: Re: I Cannot Place An Order
I’ve had it happen more than once.
I recently experienced this same problem. I tried JAWS 2020, 2019, and 17, and then NVDA, nothing would read the contents of the boxes, even though a remote session showed them that I was inside the boxes and was cycling through the choices, but no speech.
Those combo boxes are somehow coded so that JAWS cannot read the contents. The company responded back to my complaint, and found they need to involve the vendor who processes the payments; the vendor’s web page is the culprit. Sorry I cannot offer a solution, but I just wanted to wade in to confirm this exact scenario happened to me.
While in forms mode try tabbing instead of arrowing to the comboboxes. Tabbing might open the comboboxes, then arrow to your choice, tab to the next combobox, and arrow to your choice.
If the above doesn't work close forms mode after entering your CC#, arrow or tab to a combobox and press, Alt + downarrow, to open, arrow to your choice, then press, Alt + up arrow to close the combobox. You can usually open forms mode on an edit field by pressing enter and closing it with the PC cursor key.
----- Original Message -----
From: Rick Miller
Sent: Thursday, December 12, 2019 3:56 PM
Subject: I Cannot Place An Order
What do you do when you come to a form you have to fill out and, although Forms Mode is on, JAWS will not work?
I am using the latest JAWS 2020 update and am using Windows 10. I just tried to order a copy of a baseball broadcast from the Miley Collection. I got to the order, added it to my cart, found the cart and went to the checkout page. While I was checking out I was entering my credit card information. I entered the card number successfully, and then came to the combo boxes where you had to fill out the month and year of expiration. For the month, Forms Mode came on and JAWS said to select the month using the arrow keys, but when I arrowed up and down, JAWS did not speak the month. The same was true with the year. I even went back to the month, tried arrowing down the number of months to the expiration month and hit the Enter key, but nothing happened. The same was true with the year. The expiration is five years from now. I got down to the “Year,” form, and when Forms Mode came on I arrowed down five times and hit the Enter key, but nothing happened. In the end, I had to place the order by telephone. This is not the first time I have run across this type of problem with JAWS, and I’m just wondering what any of you do when you come across it.