moderated Re: Screen readers, my sound card, and a bunch of frustration

Randy Barnett <blindmansbluff09@...>

This is just the first step to troubleshoot the problem if the issue goes away after this you'll definitely know it's up in our management issue

Randy Barnett owner of soundtique

On Oct 26, 2019, at 12:05 AM, Phillip Gross <phillip_gross@...> wrote:

Okay so I can’t claim this is just a jaws issue because it seems to be both a jaws and NVDA issue since they’re both installed and both provide similar results.


My computer is only a few months old, replacing another just like still under warranty that crashed, which was bought in early 2018 when it was new. It is a Surface Book Pro, running windows 10 pro, 8 gigs of ram, I don’t remember what sound card off the top of my head.


I have a set of Bose Comfort Bluetooth headphones which can either be plugged in or used Bluetooth but plugged in makes them sound a little better and lengthens the battery time on them. When I have them plugged after an hour or so my screen reader will quit speaking. I unplug them and my computer begins speaking through the speakers. I plug them back in and it’s like the computer doesn’t realize that they are there and continues speaking through the laptop speakers. I have ruled out the headphones being the issue by trying to plug another pair in. At this point I am either stuck moving to Bluetooth or restarting the computer to get it to speak through the headphones.


My guess is that it’s probably a hardware issue but has anyone ever experienced this with a screen reader and if so what was your solution?

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