course. Unless this has changed recently, this is exactly what happens when
non-US customers go to the VFO/FS/whatever site and attempt a
Sorry to be clear.
I would love to be able to purchase
directly from VFO.
However, there are, as far as I am aware
still, absolutely no options for buying direct from VFO in the
This is probably for reasons for support
This is a cause of annoyance on some
occasions with UK residents being forced to pay through local distributors
even when products are electronic.
On a similar if not VFO case, I remember
trying to upgrade Kurzweil 1000 but being redirected to a local UK
Supplier. The catch was that the local UK upgrade price was vastly inflated
compared to the price available if I had been able to download from the
US site. As soon as I entered my serial number it recognised I was a UK
resident and refused to allow me to proceed with purchasing the
Sent from Mail for Windows
Robin, David & List:
SMA is pretty basic, you normally take delivery via the Internet. I agree with
David’s reasons for buying through a local dealer. However, your dealer nay
not be local, so you have to pack up stuff to return it to the dealer.
The big advantage with buying direct is
you know the software publisher received your money, when you buy through a
dealer, you expect the dealer to in turn, order an SMA for you. Should the
dealer go broke, your money may be used for other purposes, leaving you high
and dry. If you put the ;purchase on a credit card, you may dispute the
purchase with the card company or bank. Will probably go in your favor, but
until it does, your money is tied up.
Will your dealer do this to you? Probably
not, but he nay finds the gas company has shut off his natural gas due to a
delinquent bill, or the software publisher cuts him off for unpaid bills. Have
seen this happen with what looked like a thriving firm. Electric utility shut
off his electric, he was out of business.
These are all points to
Brian k. Lingard
I'm afraid I can't offer much
regarding the specifics of purchasing an SMA from a dealer as opposed to
Vispero. However, here are what I think are some likely benefits to working
with a local dealer.
A dealer may, from time to time,
offer some discounts on certain products which might not be available from
A dealer can provide a physical
space for a customer or potential customer to try out a product before
purchasing it. This could be done either in a public showroom but, in many
cases, the customer's home. This can be very nice for, as an example, a
customer who needs to try out several video magnifiers but would like to do so
in their own space with their own reading material, such as their
Along with that a dealer may be
able to loan a piece of equipment to a potential customer to provide a trial
period to ensure that the device will meet the user's
A local dealer could offer
additional services that you wouldn't be able to receive from Vispero, such as
a promise to install JAWS or ZoomText on the user's computer after a purchase
or maybe even installing a demo before a purchase.
A dealer might offer some
complimentary free training or getting started services, such as some basic
training or configuring the customer's computer to ensure ideal use with JAWS
or ZoomText. Apple provides similar services with its own
A dealer might offer some paid
training options with on-site service.
If hardware such as a video
magnifier needed to be returned or replaced a dealer could make that process
easier by picking up the device from the customer's location and dropping off
a replacement. The user wouldn't need to box it, ship it, pick up the returned
item or set it up all over again.
A dealer might be able or
willing to offer technical support beyond standard business hours, including
weekends for emergency assistance that might be needed.
A dealer might offer products
from multiple vendors, both adaptive as well as mainstream. This would allow
you to customize a complete package. As an example, you might want to purchase
JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set
up the laptop, install JAWS and get the Trek ready to use. Once he or she is
at the user's location the dealer could then configure JAWS and Windows to
meet the user's needs as well as giving them some basic training on how to
read and download books on their Victor.
I don't know if any dealers do
this but I would personally conduct free webinars or local training sessions
which I'd make available for any customer who bought a product through me.
I'm not saying that all dealers
will offer all or any of these services but your local dealer could let you
know if these or other benefits are available. I'm not a dealer for any
product, mainstream or adaptive, but if I were a dealer these are things I'd
certainly do, particularly when it comes to custom configuration. In my
opinion, a dealer worth his or her salt should be so responsive that you
wouldn't even be tempted to deal with Vispero unless you had to do so. That's
not a knock against Vispero; I love the company and feel that JAWS is a
phenomenal screen reader. I'm just saying that a dealer should do more than to
just sell a product. They should be a part of the customer's entire journey
from deciding which product is right for them up to and including training and
support way after the sale, similar to Apple's philosophy.
David Goldfield, Assistive Technology Specialist JAWS
Certified: 2019 WWW.David-Goldfield.Com
On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io
I have always gotten my licenses for speech
software directly from the company such as Freedom Scientific. For U.S.
customers, is there any upside or downside to purchasing my next SMA from a
third-party dealer, other than supporting a small business? I’m
not bundling the purchase with anything, so maybe this isn’t even really a
thing anymore, but just thought I’d ask.
Robin Van Lant, Sr. Program Manager, Strategy & Performance
Key Equipment Finance | 720-304-1060 |
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