moderated Re: Any advantage to buying through a dealer versus direct?
Van Lant, Robin
Thanks all. I’ll stick with buying direct. I can totally see who a first time user who is in the decision process or just getting their first accessible laptop set up would be wise to use a local dealer. We had a shop here in a Denver suburb where I did go to try out magnifiers when I had more vision, but I just went to their site and see they’ve closed the physical shop for an online only option. At this point, I don’t think there is enough reason to use a dealer for my situation, especially with all of you helpful people to bounce questions off. Thanks for reassuring me that I’m not missing something obvious.
To those of you in the U.K, I give my condolences that you are stuck in your buying options. I remember feeling that way when the Pen Friend was first launched and the price here seemed so much higher than buying it direct in the UK. I didn’t’ end up buying one, partly because of the cost difference. Now there are iPhone app options that I’m explore
From: email@example.com <firstname.lastname@example.org> On Behalf Of David Goldfield
Sent: Friday, September 27, 2019 1:16 AM
Subject: Re: Any advantage to buying through a dealer versus direct?
I'm afraid I can't offer much regarding the specifics of purchasing an SMA from a dealer as opposed to Vispero. However, here are what I think are some likely benefits to working with a local dealer.
A dealer may, from time to time, offer some discounts on certain products which might not be available from Vispero.
A dealer can provide a physical space for a customer or potential customer to try out a product before purchasing it. This could be done either in a public showroom but, in many cases, the customer's home. This can be very nice for, as an example, a customer who needs to try out several video magnifiers but would like to do so in their own space with their own reading material, such as their mail.
Along with that a dealer may be able to loan a piece of equipment to a potential customer to provide a trial period to ensure that the device will meet the user's needs.
A local dealer could offer additional services that you wouldn't be able to receive from Vispero, such as a promise to install JAWS or Zoomtext on the user's computer after a purchase or maybe even installing a demo before a purchase.
A dealer might offer some complimentary free training or getting started services, such as some basic training or configuring the customer's computer to ensure ideal use with JAWS or Zoomtext. Apple provides similar services with its own products.
A dealer might offer some paid training options with on-site service.
If hardware such as a video magnifier needed to be returned or replaced a dealer could make that process easier by picking up the device from the customer's location and dropping off a replacement. The user wouldn't need to box it, ship it, pick up the returned item or set it up all over again.
A dealer might be able or willing to offer technical support beyond standard business hours, including weekends for emergency assistance that might be needed.
A dealer might offer products from multiple vendors, both adaptive as well as mainstream. This would allow you to customize a complete package. As an example, you might want to purchase JAWS, a Dell laptop along with a Victor Reader Trek. The dealer could then set up the laptop, install JAWS and get the Trek ready to use. Once he or she is at the user's location the dealer could then configure JAWS and Windows to meet the user's needs as well as giving them some basic training on how to read and download books on their Victor.
I don't know if any dealers do this but I would personally conduct free webinars or local training sessions which I'd make available for any customer who bought a product through me.
I'm not saying that all dealers will offer all or any of these services but your local dealer could let you know if these or other benefits are available. I'm not a dealer for any product, mainstream or adaptive, but if I were a dealer these are things I'd certainly do, particularly when it comes to custom configuration. In my opinion, a dealer worth his or her salt should be so responsive that you wouldn't even be tempted to deal with Vispero unless you had to do so. That's not a knock against Vispero; I love the company and feel that JAWS is a phenomenal screen reader. I'm just saying that a dealer should do more than to just sell a product. They should be a part of the customer's entire journey from deciding which product is right for them up to and including training and support way after the sale, similar to Apple's philosophy.
David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com
On 9/26/2019 6:11 PM, Van Lant, Robin via Groups.Io wrote: