I just went to my music folder and the count of 241 folders is correct and then I went to windows/system32 and the count of 4662 was correct also. I use the read line command and wait for the folder/file count which is the last thing to be read.
Win 10 v1903, Jaws 2019 and Jaws 2020 beta. Checked against NVDA 2019.2.
Are you saying that the status line can either show the count of items on the screen or the count of items in a folder, depending on certain circumstances?
If so, what are those circumstances?
It very 8definitely* shows the complete count of items in the folder for me. I just verified again by opening a folder with over 4000 items. They are counted correctly. And, I’m a little skeptical because I honestly can’t really see the point in having a line that only shows the number of items displayed on the screen rather than the total count.
Maybe it depends on the view of the folder that’s set?
If insert-pagedown is working for you, that’s what’s supposed to happen. However, for a lot of folders, that count measures only the number of files shown in a screen. It doesn’t show the number of files in the folder, which is often much larger. The method I described, which I learned from Rebecca on the closed JAWS list, enables JAWS users to get both the screen and the folder count.
Unfortunately, I was unable to get an accurate file count by switching to Narrator, and then back to Jaws as you suggest.
For me, insert page down seems to be the best way to get an accurate file count, until this bug is fixed.
Of course, I’m always open to other suggestions.
By the way, I always check to be sure my screen is maximized.
Switch to Narrator, which gives counts for both the current screen and the entire file list in a folder. Switch back to JAWS, and JAWS is now likely to report the desired information.
It seems to me there was a solution to this little problem, but I can’t remember it. JAWS 2019 in Windows 10 gives inaccurate counts of files. It will report that a given file is 1 of 25, when in fact there are many more than 25 files in the folder. I have changed the item type of the folder, to no avail. NVDA does this fine. The file is maximized. Is there a known fix?