moderated Re: Odd Issue: Characters In a Document Not Consistently Speaking When Navigating in Word 365


David Goldfield
 

Hello.

I finally called FS technical support about this issue. I was told that Microsoft was aware of the problem with character or word navigation failing to work reliably and it was they who were working on the fix. This seems to confirm my suspicion that the problems I and others were noticing may have been caused by an update to Office 365. This morning I noticed that updates to Office were available. I downloaded and installed the updates and, so far, the issue seems to have been fixed but I will continue to monitor it to see if it really has been fixed. To check for updates, open an Office application such as Word and do the following.


1. Press Alt+F for the file menu or, as it's officially called, the backstage view.

2. Press D for the Account tab.

3. Press R for Updates.

 4. Press U to check for updates.



David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

On 9/7/2019 5:19 AM, David Goldfield wrote:

Hello. Regarding my previous message the problem with Word navigation seems to have fixed itself, which I am finding just as perplexing as the original problem. I did not alter any JAWS settings. I simply went into another program to see if the same issue occurred, the program being LibreOffice Writer. When navigating in a Writer document the cursor navigation behaved normally, consistently speaking each character as I pressed right arrow. When I closed Writer and opened Word the problem, at least for now, has magically fixed itself. I had, by the way, closed and reopened Word several times and this did not fix the problem. While I'm grateful that the issue seems to be fixed I'd still welcome any input in case it resurfaces as I'd like to understand what happened to break the navigation and what happened to correct it.

The one thing that just occurred to me is that I closed JAWS to see if the issue occurs with NVDA, which it did not. I suppose it's possible that the act of shutting down and restarting JAWS is likely what may have fixed the issue but I'd still like more information if any of you have any insights.


David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com
On 9/7/2019 3:58 AM, David Goldfield wrote:

Hello.

I am recently encountering a perplexing problem which I am noticing on two different computers.

Both machines are running Windows 10, build 1903, with the latest set of updates for both Windows as well as Office 365.

When I navigate in a Word 365 document using left arrow or right arrow to move character by character I often hear silence instead of the character next to the caret. As an example, if I type

Now is the time for all good men

and begin navigating with right arrow from the beginning of the line I might hear the O in "now" but when I move to the W the character does not speak. It doesn't say "space" or something else, it is just silent. Yet when I press numpad-5 to read the current character it usually will speak the character.

Enhanced editing support is definitely enabled in the JAWS settings for Word. I wondered if this was a cursor blink rate issue. I notice that the JAWS cursor blink rate setting is set to 53, which it claims is the fastest setting. Concurrently, the cursor blink rate in my Keyboard settings in Control Panel is set for 100 and, no matter what I try to change it to, it always goes back to 100 once I select OK. It seems that the JAWS cursor blink rate setting is forcing the Windows cursor blink rate setting to conform to what JAWS wants, which I found absolutely mind-blowing. I first discovered this in Chrome when I was receiving inaccurate results when moving the cursor on a Web page I use at work but most other Web pages speak normally when moving the cursor. This all started today and I am at a total loss as to what is happening. I am open to ideas and suggestions from others who may have a clue as to what's going on as I clearly do not. I would really prefer to not have to do a JAWS repair but if doing so will absolutely fix the problem then I will do it.




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David Goldfield, Assistive Technology Specialist JAWS Certified: 2019 WWW.David-Goldfield.Com

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