Which brings me back to my initial question: What webmail are we talking about here?
Clearly it matters, as the behavior that Mr. Ingram seems to be having is, in my experience, atypical. It is hard to give accurate advice without knowing the actual operating scenario.
Brian - Windows 10 Pro, 64-Bit, Version 1903, Build 18362
Many of the insights of the saint stem from his experience as a sinner.
~ Eric Hoffer