Hi all, this is Michael. I'm currently experiencing
an issue with Jaws in Word.
Yestrerday, I asked my school's tech department to update my
computer to the latest Windows 10 built 1903. After the update
was completed, Jaws begin to act weird in Word. When I press the
Left and right arrow key to read work by word instead of reading
it, Jaws skip's them and read the next word proceeded to the
word next to it.
Some time, It won't read the next word period. I want to know
what really cause Jaws to do this? My tech instructor and I
tried every possible ways to troubleshoot and the issue still
not resolved.
here are the ways that we take to troubleshoot:
· Open a series of documents in Word to make sure that it
wasn’t one particular doc causing the problem.
· and pasted text only into Word and this would work for
a line or two.
· Found a Windows 1903 packet that needed to be installed,
downloaded and installed it.
· Removed old downloads of JAWS, temp file cleanup, disk
clean up.
· Downloaded fresh JAWS install and ran a JAWS repair
successfully.
NVDA was able to, but not JAWS.
We then opened Out look and did the same thing and Outlook can
read the same text that I pasted from word with out any issue.
All feed back are greatly appreciate it.
Thanks
Best regards
Michael Munn
--
Michael Munn
Member: Virginia Association of Blind
students
Maryland Association of Blind Students
Students of: Hadley Institute of the
Blind