Sieghard  if you know how she can do it from website then I suggest you to say something what she can do then I will send it to her . I don’t even used my gmail website to reply and new  message because I don’t know how to do   it myself .

Why can’t she just log into the email web interface to compose a new message and try to subscribe that way?

Hi Sieghard  I told you before she try to subscribe in jfw  when she press ctrl n  its not saying new message  and if you have fb you can ask her what’s the problem she is having  with office 365  !! If you have question for her the only way I give her your message by copy your question and paste it to her fb messagener

I think without  your friend Evelyn joining the group and asking direct questions where she can explain exactly what she has done and not done there really is no point in trying to trouble shoot this.

Outlook.com has nothing to do with Office 365 or her Gmail account. You said she received your message, but you don’t say if that is in Outlook or on the Gmail website. If she uses Outlook and it is set up correctly using IMAP Control + R will reply to a  message she received. As I said before, she should call Microsoft Accessibility to make sure all is set up correctly, then if she has further questions I would advise her to join the group and ask directly.

Hi Sieghard  I don’t know if Evelyn  went on outlook.com  website  to sign in her new gmail account  on there or not!! She have window7  not window10  ,she had asked me to try to send her email to see if she can reply or not ,she did received the email but she press ctrl r it’s didn’t works

OK, yes, I do understand this now.

Sieghard  When Evelyn  had her gmail address with window live mail in 2014 or 2015 she didn’t like it at all because she don’t know how to used it I asked her why she removed window live mail so she told me something I can’t remember  she didn’t have no email clients for 4 or 5 years now so she got office 365  in 2 weeks ago  with her gmail account. Do you understand ?

Addison

I mean no offense, but your mails are so all over the place that I doubt you will ever get a good answer. You write 2 lines and mention two Gmail accounts, Windows Live Mail, Facebook, JFW and Office 365 and to me all seem like random, unrelated things. What does Facebook have to do with Office 365? Windows Live Mail is an old mail client which probably shouldn’t even be used in Windows 10 which has a built-in mail application called simply “Mail”. But even if that is what your friend used and didn’t like there is really no reason to create a new Gmail account. All she would have to do is to make sure she deletes the account from Mail, if she in fact downloaded Windows Live Mail she should uninstall it, then she can set up her Gmail account in Outlook. You still haven’t said if she even properly configured this Gmail account in Outlook and I assume she did not because if it were set up correctly then she would see her Inbox and emails and Control + N definitely would start a new email.

Yu also mentioned she worked with Microsoft Accessibility to get Office 365, if that is the case why does she not call them back so they can help her set this  up correctly.

Regards,

Sieghard

Munawar  Evelyn have gmail account with window live mail  she doesn’t like it so she removed window live mail because she doesn’t know how to used it with jaws !! So she created another gmail account and have office 365 !! She is on facebook and she tried to subscribe in jfw with office365 when she press ctrl n it’s didn’t said new message

Ok, but I'm 90% sure from reading past messages that your friend doesn't need Office Email, and Microsoft is probably upselling at this point.

If your friend is running Windows 10, have them ask the disability support line to stop playing with Office and just set up Windows Mail for them. It will be far, far easier for your friend and much less complicated. Outlook is an enterprise application and unless your friend needs Outlook for professional reasons, she doesn't need to set it up.

Even so, most companies that use Outlook have Office Business subscriptions anyway so the employees themselves don't pay for Office licenses.

Windows Mail is light, fast and simple to use; and 100% free.

Hi Munawar  All I can tell you when Evelyn and Microsoft disability support man on the phone download and installed office 365 email clients for $6 monthly  on her window7 computer where she stated last night to me on fb message  so I put in here this morning ,I will send her your message to see if she will response back to me and will reply back to you and all

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Munawar Bijani
Sent: Friday, June 28, 2019 8:49 AM
To: main@jfw.groups.io
Subject: Re: Hello All Is it outlook or office 365 email ?

 

Did your friend set up an Email account in Outlook? You need an Email account configured before those commands will work.

 

For a simpler experience, I would recommend your friend to use the built-in Windows Mail. Outlook is mostly good for business environments and is overkill for most of the people I've seen using it.

On 6/28/2019 7:53 AM, O.Addison Gethers wrote:

Hi there My friend did try that and it didn’t works when she press ctrl n for new ,press ctrl r for reply and nothing

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Munawar Bijani
Sent: Thursday, June 27, 2019 9:42 PM
To: main@jfw.groups.io
Subject: Re: Hello All Is it outlook or office 365 email ?

 

Hi,

Tell your friend to open Outlook and press CTRL+N to start a new message, and CTRL+R to reply to a message.

On 6/27/2019 8:51 PM, O.Addison Gethers wrote:

Hello Sieghard  and CMCasey

I received fb message from my friend name Evelyn Williams  tonight  here what she say below

My name is Evelyn. I use office 365, windows seven, and jfw 20desktop computer. How do I reply and-or send a message?

 

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Sieghard Weitzel
Sent: Wednesday, June 19, 2019 12:02 PM
To: main@jfw.groups.io
Subject: Re: Hello All Is it outlook or office 365 email ?

 

Office 365 is a subscription service, you can pay monthly or for the entire year which is cheaper. Among some other benefits like 1 Tb of OneDrive storage and getting 60 Skype minutes each month the Office 365 subscription also includes a license to download the full Office suite and install it on  up to 5 computers. This of course includes Outlook as well as Word, Excel, PowerPoint etc. But you only get to use the full set of Office apps and features as long as you pay your subscription.

 

Regards,

Sieghard

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of O.Addison Gethers
Sent: Tuesday, June 18, 2019 1:24 PM
To: main@jfw.groups.io
Subject: Re: Hello All Is it outlook or office 365 email ?

 

Hello  My friend told me in her fb message that she have office 365  when I was on the phone with her and Microsoft disability support to download and installed email programs  for $6 a month  !! Is office 365 is the same thing as outlook?

 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of JM Casey
Sent: Tuesday, June 18, 2019 3:45 PM
To: main@jfw.groups.io
Subject: Re: Hello All Is it outlook or office 365 email ?

 

You probably didn’t get a response back before because your question is pretty hard to understand.

Even now the only question I can glean from this is:

“Is there outlook or office 365 email ?”

Yes. Outlook is the e-mail client in Microsoft office.

 

If you want your friend to be helped by the list, I think you’ll need to be a bit more specific, or maybe even get her on here to ask the question herself.

Does she have outlook? I guess that’d be a good place to start. Is she trying to set up e-mail with an iSP? Gmail? Something else?

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of O.Addison Gethers
Sent: June 18, 2019 2:30 PM
To: jfw@groups.io
Subject: Hello All Is it outlook or office 365 email ?

 

Hello All I have post about it but didn’t get any response back from any member. Is there outlook or office 365 email ? My friend have window7 desktop  and jaws2019 ,she is having problem trying to how to send new email and reply email and add contact in address book !! Do any member have this email clients ? If so Can you tell me what I need to tell my friend what she need to do ?

Thank you

Addison