moderated Re: Outlook issue
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I’m running a stand-alone version of Outlook 2019 here at home and when in the Drafts folder, I can bring up the folder list with CTRL + Y. At work, however, I am running Outlook 2016 as part of Office 365, and when in the Drafts folder in this setup, pressing CTRL + Y does nothing. I’ve been using CTRL + Shift + I to go to the inbox and then CTRL + Y works again. I didn’t know about the CTRL + Shift + Tab keystroke, so will give that a try when I’m back at work in August. I wonder why pressing CTRL + Y doesn’t seem to work from the Drafts folder in Office 365, at least for some of us. I’d love to know how to fix the Drafts folder, if that’s possible, as CTRL + Y is my preferred method of switching folders.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Sieghard Weitzel
Sent: Wednesday, June 19, 2019 10:40 AM
Subject: Re: Outlook issue
I just went into my Drafts folder and for me Control + Y brought up the Move To folder list. I rarely use it any more since I usually just press Control + Shift + Tab which takes me back out of whichever folder I am in and puts me into the folder list where I can then arrow to another folder or type a letter or two to quickly go to a folder.
I use Outlook via Office 365, not the retail version, not sure if that makes a difference in this case.
I’d attribute this one to Outlook, so it would be a Microsoft issue if one is inclined to report it.
Dean, Am I to understand you also get stuck in drafts and a basic control Y command is not working? Yes, the shift/control I is working for me, as well. Should Freedom be told about this glitch or Microsoft?
I can replicate that, but there is a solution. From Drafts, I can use the shortcut shift+ctrl+I to get back to the inbox.
I’m using Office 2019 and when in Outlook, I can go to my drafts folder control +y and hit the d key until I hear drafts and hit enter. When in the drafts folder, I attempt to repeat to go back to the inbox or any other folder and cannot exit the drafts folder. I have to close Outlook and re-start to get out of the said drafts folder and back into inbox or any other chosen folder.
Any suggestions? I’m using Windows 10 with latest update, I’m using Jaws 2019 with latest update and again, Office 2019.
Thanks for all suggestions/help to fix this headache,