moderated Re: Can not install Jaws 2019 demo on Windows 7 64 bit what ever I do
Munawar Bijani <munawarb@...>
I couldn't find a solution to your exact error message but here's what I found on JAWS installation failures:
For Windows 7 and 8.1:
A common cause for this problem, when it occurs on a Windows OS prior to Windows 10, is a missing Universal C Runtime update. A solution for this can be found in TSN: 90845.
For Windows 7, 8.1, or 10:
Another common cause for this problem is an invalid installation of one of the Microsoft Visual C++ Redistributables. JAWS depends on Microsoft Visual C++ Redistributables 2010, 2013 and 2015. JAWS installations preceding version 18.0.4104 also install and depend on Microsoft Visual C++ Redistributable 2005.
Any one of the following are possible solutions that will correct invalid Microsoft Visual C++ Redistributable installations:
NOTE: In the next option, there is a risk associated with uninstalling a Microsoft Visual C++ Redistributable. If a piece of software is currently using the Microsoft Visual C++ Redistributable, it could fail or start behaving unexpectedly.
NOTE: The following solution would be for technical support and would only be attempted as a last resort.
On 6/21/2019 9:32 AM, adel akbari wrote:
Hello. Thanks for all of your answers. About contacting technical support, I am afraid I can not do that, because I live in Iran and I am trying to use demo version of jaws. does freedom scientific technical support answers to the questions from users of demo version of jaws? I don't think so. On 6/20/19, Sieghard Weitzel <sieghard@...> wrote:If you are installing Jaws 2019 32 bit and 64 bit installers should not even come into play unless you are for some reason using the offline installer. If you have internet connectivity I highly recommend you use the current Jaws 2019.1906.10<http://jaws2019.vfo.digital/2019.1906.10.400/7B4440D3-D549-4F90-82BB-936902A2EE5B/J2019.1906.10-any.exe> installer which is a small download and it will correctly identify if you are using 32 bit or 64 bit Windows and install Jaws accordingly. Best regards, Sieghard From: firstname.lastname@example.org <email@example.com> On Behalf Of Chris Hill Sent: Thursday, June 20, 2019 5:16 AM To: firstname.lastname@example.org Subject: Re: Can not install Jaws 2019 demo on Windows 7 64 bit what ever I do Have you contacted technical support? That is what it says to do. On 6/20/2019 02:26, Chris via Groups.Io wrote: Not really, but make sure you are using the 64bit installer on a 64bit machine rather than the the 32bit installer which worked on your other machine And if that fails completely remove jaws from your machine and restart and try again And if that fails maybe consider doing a system restore to a point when it did install or before jaws was installed initially Other than that I have no idea as the error is so generic its impossible to find a solution Good luck anyway From: adel akbari<mailto:adelakbari@...> Sent: 20 June 2019 07:57 To: email@example.com<mailto:firstname.lastname@example.org> Subject: Can not install Jaws 2019 demo on Windows 7 64 bit what ever I do Hi. Whenever I have tried to Install Jaws 2019 demo on my Windows 7 64 bit. each time the installer shows this error message: The setup failed to process the "FSVideoIntercept64" component. Restart your computer and run the setup again. If the error continues, contact technical support. Code: 80070643 I tried Jaws 2019 April, May, and June release and encountered this error. the other thing is that in the same system, Jaws 18 and older versions installs well. Also, I should say that I tried installing Jaws 2019 on my another Windows 7 32 bit machine, and it installed without problem. does anyone has any sollution for this?