1. Messages
  2. Can not install Jaws 2019 demo on Windows 7 64 bit what ever I do

moderated Re: Can not install Jaws 2019 demo on Windows 7 64 bit what ever I do

Sieghard Weitzel
 

If you are installing Jaws 2019 32 bit and 64 bit installers should not even come into play unless you are for some reason using the offline installer.

If you have internet connectivity I highly recommend you use the current Jaws 2019.1906.10 installer which is a small download and it will correctly identify if you are using 32 bit or 64 bit Windows and install Jaws accordingly.

 

Best regards,

Sieghard

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Chris Hill
Sent: Thursday, June 20, 2019 5:16 AM
To: main@jfw.groups.io
Subject: Re: Can not install Jaws 2019 demo on Windows 7 64 bit what ever I do

 

Have you contacted technical support?  That is what it says to do.

 

 

On 6/20/2019 02:26, Chris via Groups.Io wrote:

Not really, but make sure you are using the 64bit installer on a 64bit machine rather than the the 32bit installer which worked on your other machine

 

And if that fails completely remove jaws from your machine and restart and try again

 

And if that fails maybe consider doing a system restore to a point when it did install or before jaws was installed initially

 

Other than that I have no idea as the error is so generic its impossible to find a solution

 

Good luck anyway

 

 

From: adel akbari
Sent: 20 June 2019 07:57
To: main@jfw.groups.io
Subject: Can not install Jaws 2019 demo on Windows 7 64 bit what ever I do

 

Hi.

Whenever I have tried to Install Jaws 2019 demo on my Windows 7 64 bit.

each time the installer shows this error message:

 

The setup failed to process the "FSVideoIntercept64" component.

Restart your computer and run the setup again. If the error continues,

contact technical support.

 

Code: 80070643

 

I tried Jaws 2019 April, May, and June release and encountered this error.

the other thing is that in the same system, Jaws 18 and older versions

installs well.

Also, I should say that I tried installing Jaws 2019 on my another

Windows 7 32 bit machine, and it installed without problem.

 

does anyone has any sollution for this?

 

 

 
Join main@jfw.groups.io to automatically receive all group messages.