moderated Re: Outlook issue
Kevin Meyers <kevinmeyers@...>
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I had the same problem. I talked with Microsoft accessibility and they made a correction to the draft folder. Sorry I don’t have my notes.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Sharon Ballantyne
Sent: Wednesday, June 19, 2019 10:10 AM
Subject: Re: Outlook issue
I have never been able to use control y from drafts to navigate to another folder/box except using control shift i. Control y has always worked to bring up the move command from any other folder, just not drafts.
Dean, Am I to understand you also get stuck in drafts and a basic control Y command is not working? Yes, the shift/control I is working for me, as well. Should Freedom be told about this glitch or Microsoft?
I can replicate that, but there is a solution. From Drafts, I can use the shortcut shift+ctrl+I to get back to the inbox.
I’m using Office 2019 and when in Outlook, I can go to my drafts folder control +y and hit the d key until I hear drafts and hit enter. When in the drafts folder, I attempt to repeat to go back to the inbox or any other folder and cannot exit the drafts folder. I have to close Outlook and re-start to get out of the said drafts folder and back into inbox or any other chosen folder.
Any suggestions? I’m using Windows 10 with latest update, I’m using Jaws 2019 with latest update and again, Office 2019.
Thanks for all suggestions/help to fix this headache,