Quite a bit more information would be needed, as Google Drive files can be sent and accessed by a number of means.
Is the file being sent as an attachment on e-mail? If so, the e-mail client should be able to download it.
Is it being sent to you via a link in an e-mail message?
Is someone sharing a folder and/or file on Google Drive with specific individuals? If so, do you have Google Drive Sync installed on your computer which allows Google Drive content, including shared content, to be viewed within File Explorer just like your local files are.
Brian - Windows 10 Pro, 64-Bit, Version 1809, Build 17763
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