Re: Outlook, JAWS 17, and email attachments
Van Lant, Robin
There are cases when the sender can attach the document into the body of the text. I think it’s when using RTF format. I rarely see this, but some people like it because they can place an icon to the attachment in a specific spot in the text of their email. For example, some sighted people do this because they want to show which attachment relates to a particular part of their message, especially if they are including multiple attachments. I suppose others just do it because that’s the way their email client is set up. In either case, I then go to the File menu in Outlook and select the option to save all attachments. It’s not ideal, but it’s more efficient that wondering if you’ve found the attachments.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Cynthia Bruce
Sent: Thursday, May 9, 2019 9:28 AM
Subject: Outlook, JAWS 17, and email attachments
I have recently encountered an issue with only some email senders. I have one particular person who sends emails with meeting agendas and minutes attached. When I read the email preview in my inbox, it tells me there is an attachment. However, when I open the message and try to backspace to open the attachment, it isn’t there. I have also tried insert + A to bring up a list of attachments, and I get a message telling me there are no attachments in the message. The only way to access the attachments seems to be if I save them first.
I am using JAWS 17, and we use Office 365 at work.
Has anyone else encountered this issue?
Thanks so much,
Cynthia Bruce PhD, MTA
Canadian Association of Music Therapists
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