Outlook, JAWS 17, and email attachments

Cynthia Bruce

Hi All,


I have recently encountered an issue with only some email senders. I have one particular person who sends emails with meeting agendas and minutes attached. When I read the email preview in my inbox, it tells me there is an attachment. However, when I open the message and try to backspace to open the attachment, it isn’t there. I have also tried insert + A to bring up a list of attachments, and I get a message telling me there are no attachments in the message. The only way to access the attachments seems to be if I save them first.


I am using JAWS 17, and we use Office 365 at work.


Has anyone else encountered this issue?


Thanks so much,




Cynthia Bruce PhD, MTA

Ethics Chair

Canadian Association of Music Therapists


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