Re: Strange Outlook Issue
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It is an IMAP account.
And, as I think I noted yesterday, the problem seems to have lessened in occurrence recently.
I’m hoping it was only temporary.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Jason White via Groups.Io
Sent: Monday, April 15, 2019 4:25 PM
Subject: Re: Strange Outlook Issue
Is it a Microsoft Exchange account (including Office 365), or an IMAP account? If the latter, perhaps the server has been upgraded and may not be tracking the reply status properly.
Yes, the issue is real, that’s the problem with most software including AT there are so many variables that problems can exist for some and not others.
Have you tried Microsoft Acccessibility? I don’t ever recall that a message I replied to was not telling me “Replied” when I arrowed down the messages in my Inbox.
Well, at least I know I’m not alone.
Yes, I have the same issues. Recent updates to Outlook have improved but not fixed the problem. Sometimes the reply designation works and other times no. Like you, have not found a consistent reason or fix.
I am not sure if this a Jaws or an Outlook problem, but I am experienceing strange and inconsistent behavior in Outlook with regard to noting e-mails that I have replied to.
Up until recently, if I replied to an e-mail, and decided to keep the original e-mail in my inbox, that e-mail would have a “replied” designation associated with it. I find this to be quite handy, especially when I have e-mails that require multiple responses or action steps.
However, within the past week or so, I no longer consistently receive these “replied” designations. In other words, sometimes I receive the designations, while other times, I do not.
This is a problem, since I sometimes can’t recall whether I’ve initially replied to a message, and have to go back into my sent file to find out for sure.
Does anyone know how to consistently restore the “replied” designation on e-mails to which I’ve already responded?
I’m currently using the latest build of Jaws 2019 with the Office 365 version of Outlook 2016, and Windows 10.