Re: unable to read PDF

Paul Sandoval



I want to thank you so much for this suggestion. I began struggling with this a couple of days ago and couldn’t figure out what was causing the problem.

I remember doing this in the past, but it has been a long time since I’ve had to change this setting.


Thank you again.


From: <> On Behalf Of Sieghard Weitzel
Sent: Wednesday, April 10, 2019 9:19 AM
Subject: Re: unable to read PDF


If you are using Adobe Acrobat Reader do the following:


1. Go to Edit > Preferences, the keyboard shortcut is Control + K

2. In the categories list arrow down to Security (Enhanced) or you can also press “S” 3 times to get there

3. Tab once and you hear “Enable Protected Mode at startup”, if it says this is checked press the spacebar to uncheck it. You will get the following message/prompt:

Adobe Acrobat Reader dialog
Disabling Protected Mode also disables Protected View and AppContainer.

For changes to take effect, you need to manually restart the application. Are you sure you want to continue?

4. Tab to Yes and activate it, then press Shift + Tab 3 times to get to the OK button and activate it.

5. Now close Acrobat Reader and reopen your document.





From: <> On Behalf Of Kevin Meyers
Sent: Wednesday, April 10, 2019 7:36 AM
Subject: unable to read PDF


Hello, I’m using Jaws2018 and Windoes10. I opened a PDF file and Jaws doesn’t read anything. I didn’t even get the message where Jaws recognizes the PDF and gives option to scan it. I tried to save it as as a MS word file and I get the message I can download the Adobe version that allows me to convert. I use to be able to convert and something happened that no longer allows me to do so. Any thoughts of what I can do? Thanks, Kevin

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