Re: unable to read PDF
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It sounds like it may be opening in Edge over Acrobat. If that’s the case, unfortunately JAWS 2018 won’t read it. You will need to download Acrobat from Adobe’s site.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Kevin Meyers
Sent: Wednesday, April 10, 2019 10:36 AM
Subject: unable to read PDF
Hello, I’m using Jaws2018 and Windoes10. I opened a PDF file and Jaws doesn’t read anything. I didn’t even get the message where Jaws recognizes the PDF and gives option to scan it. I tried to save it as as a MS word file and I get the message I can download the Adobe version that allows me to convert. I use to be able to convert and something happened that no longer allows me to do so. Any thoughts of what I can do? Thanks, Kevin