Re: Problem With Jaws Sluggishness With Outlook E-mail

Yates, Danney

I’m using JAWS 18 and Outlook 13; experience similar, if not worse, issues.  Includes Sluggishness, and getting thrown out of Outlook when attempting to  open emails by pressing enter.  Also, this morning, when I’d tab or shift tab, within message, to get to an attachment, JAWS would just go completely silent on me for at least thirty seconds and when returning, had lost focus.kept

I use the email client, not web mail, which, I’m told by  our IT guy, is the reason for my issues.  I prefer to use Outlook email client, the web mail is more difficult to navigate, in my opinion.





Roosevelt Warm Springs

Danney Yates, M.Ed., CRC

Assistant Director

Campus Life

Office: (706) 655-5129  Fax: (706) 655-5118  Georgia Relay: 711

6135 Roosevelt Highway│P.O. Box 1000 │Warm Springs, GA 31830                                       



*Emails may now be sent to: Danney.Yates@...*


From: [] On Behalf Of Tom Behler via Groups.Io
Sent: Wednesday, March 13, 2019 12:15 PM
To: jfw list <>
Subject: Problem With Jaws Sluggishness With Outlook E-mail


Hello, everyone.


I am not sure if this is related to the recent Windows update I just experienced, but I am now finding that Jaws is rather sluggish when arrowing through an e-mail ffolder listview in Outlook.


It used to be that when arrowing through the list, I got an instant response from Jaws as I arrowed up or down through the list view.


Now, there appears to be a ½ to 1 second delay when working through the list view.


I also notice the sluggishness when tabbing through the fields in an individual message.


Does anyone have any thoughts as to what might have changed, and how I can correct the issue?


I’m using Outlook 2016, Windows 10 version 1809, and the latest build of Jaws 2019.


Thanks as always.


Tom Behler



Join to automatically receive all group messages.