I can't speak to anything in Adobe Pro. It really is important to do as you've done and identify the exact Adobe product that's being used.
I made the mistake of assuming Reader DC when responding to the original questioner, and this may not be the case.
Brian - Windows 10 Home, 64-Bit, Version 1809, Build 17763
Explanations exist; they have existed for all time; there is always a well-known solution to every human problem — neat, plausible, and wrong.
~ H.L. Mencken, AKA The Sage of Baltimore