someone I know who is using JAWS 18 with Outlook 2016 wants to have a
female voice when reading an email and a male voice when composing a new
or replying/forwarding an email.

the male voice can be the same as the default voice.

how can this be done? I'm going to be helping him since he is not savvy
to do this himself. but I need help to tell him the steps needed to do this.

it also sounds like the theme is not classic or may be set to classic
but has been mucked up with different voices by someone else trying to
straighten his mess out.
how do I check and/or reset his speech theme?