Re: Problem using Word 2016

Kevin Meyers <kevinmeyers@...>

I tried it and that worked for a little while. Eventually it came back.


From: <> On Behalf Of Ashleigh Piccinino
Sent: Thursday, January 31, 2019 4:13 PM
Subject: Re: Problem using Word 2016


Did you either try a repair or an uninstall and a reinstall of jaws? If not, you might try that and see if it works. Otherwise, I would report it somehow do VFO.

On Jan 31, 2019, at 9:05 AM, Kevin Meyers <kevinmeyers@...> wrote:

Hello, For some reason I will be in Word 2016 and Outlook 2016. I’m using Windows10 and Jaws 2018. I will flip back and forth between word and outlook. Eventually Jaws has a hard time reading when I arrow up or down. Sometimes I can read the line and sometimes it cannot. Many times I cann’t even move word by word. I can unload Jaws and reload and the problem goes away for a few minutes. Then it comes back and unloading Jaws doesn’t work. I then have to close out of everything and reboot. What could be causing this problem. Microsoft accessibility cannot determine what is causing the problem. Thanks, Kevin

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