Re: Problem using Word 2016

Randy Meyer

I have encountered the same behavior in office 365 with Jaws 2019.


Randy Meyer


From: <> On Behalf Of Tom Behler
Sent: Thursday, January 31, 2019 9:29 AM
Subject: Re: Problem using Word 2016


I have experienced this problem with Jaws 2019 as well on both my Windows 7 and Windows 10 computers.


As is indicated, unloading and reloading Jaws helps temporarily, but the problem often returns.


Has anyone contacted FS about this?


I will do so if I can replicate the issue consistently.


Tom Behler



From: <> On Behalf Of Kevin Meyers
Sent: Thursday, January 31, 2019 10:05 AM
Subject: Problem using Word 2016


Hello, For some reason I will be in Word 2016 and Outlook 2016. I’m using Windows10 and Jaws 2018. I will flip back and forth between word and outlook. Eventually Jaws has a hard time reading when I arrow up or down. Sometimes I can read the line and sometimes it cannot. Many times I cann’t even move word by word. I can unload Jaws and reload and the problem goes away for a few minutes. Then it comes back and unloading Jaws doesn’t work. I then have to close out of everything and reboot. What could be causing this problem. Microsoft accessibility cannot determine what is causing the problem. Thanks, Kevin

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