Re: Problem using Word 2016

mike mcglashon

I have this problem whenst moving word by word;
Jaws2019 word2016 and windows 10;
Jaws will say nothing as I ctrol-left and right arrows;,
Like it loses its place or something.

Mike mcglashon
Ph: 618 783 9331

-----Original Message-----
From: <> On Behalf Of Ann Byrne
Sent: Thursday, January 31, 2019 10:19 AM
Subject: Re: Problem using Word 2016

JAWS2019 is struggling with Word for me, as well. sometimes it reports that
a page is blank, when NVDA and Narrator can read a pageful of text.
Unload/reload is the only solution I have found.
At 09:05 AM 1/31/2019, you wrote:
Hello, For some reason I will be in Word 2016 and Outlook 2016. I'm
using Windows10 and Jaws 2018. I will flip back and forth between word
and outlook. Eventually Jaws has a hard time reading when I arrow up or
down. Sometimes I can read the line and sometimes it cannot. Many times
I cann't even move word by word. I can unload Jaws and reload and the
problem goes away for a few minutes. Then it comes back and unloading
Jaws doesn't work. I then have to close out of everything and reboot.
What could be causing this problem.
Microsoft accessibility cannot determine what is causing the problem.
Thanks, Kevin

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