Re: Word 2010 global settings



Yeah, not this time I tried that. I had to unload the template from memory
to rename it. I tried to remove the template from memory with the task
manager but it didn't do anything. Renaming this normal file was part of the
procedure for getting this to work, you can delete it or rename it.


-----Original Message-----
From: []
On Behalf Of Ann Byrne
Sent: Thursday, January 19, 2012 9:20 PM
To: The Jaws for Windows support list.
Subject: RE: Word 2010 global settings

Rebooting usually clears this one up.
At 09:28 PM 1/19/2012, you wrote:

Thought I'd let you guy's know what I came up with as a fix for this
problem. Part of the fix for this corrupt file is to delete
it and have Word create a new one when it starts up. But when I went
and followed the steps of deleting this file so when Word opened up it
could create a new file it didn't fix my problem. The new
normal file was created but I still had the same error message about
another application or user is using the file. Since this
all started after I tried this mark feature with JAWS 13 and Word 2010
I decided to isolate the problem to Word. So I shutdown JAWS 13 and
started up 12. Where I deleted again and started up Word
which created another normal file. But now it's fine no more error
messages with the file. I restarted
13 and everything worked fine. Don't really know what was causing this
but I had to do this with JAWS 12 to get this file to work with
Just thought I'd let you guy's know what I saw. For what it's worth I
emailed Freedom Scientific with what happened with me today.


-----Original Message-----
On Behalf Of David
Sent: Thursday, January 19, 2012 7:57 AM
To: 'The Jaws for Windows support list.'
Subject: RE: Word 2010 global settings

Hello there;
Normal Dot Dot) is the default or global template that Word uses to
create a blank document. is always in use when Word is open, even if you are using
another template. files commonly
become corrupt
you can check out the following link;

-----Original Message-----
On Behalf Of Dondi
Sent: Thursday, January 19, 2012 7:12 AM
To: JAWS mailing list
Subject: Word 2010 global settings

Hello Everybody,

I got a problem with Word 2010. I don't really use Word all that much
but the other day I was trying out the JAWS mark feature in a word
document. I think that this is where my problem began. Here's what it's

1) Start Word 2010.

2) Make no entries in the new blank document, just do a alt+F4
close Word 2010.

3) This is what the error message says at this point "Microsoft
Word dialog this file is in use by another application or user
(C:\users\veteran\app data\dot dot\normal dot dot) OK button to
activate press space bar".

4) Pressing space bar closes this error message.

5) The save as dialog opens. File name: edit combo normal dot
zero items to set the value use the arrow keys or type the value.

6) Pressing escape at this time closes this dialog box.

7) Doing another alt+F4 brings up the final warning message.

8) Microsoft Word dialog, changes have been made effect the
global template normal dot dot do you want to save those changes.

9) At this time I choose don't save and press space bar which
finally closes Word.

A couple of questions:

What's this global template normal dot dot?

What do the dot dots mean?

Has anybody had an experience with anything like this?


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