Re: Repair display driver not working


Thanks for the reply Chris but I’ve just discovered the problem was due to the two external monitors being connected via a docking station from a single USB-C port on the laptop. Now that I have connected one of the monitors directly to the laptop using an HDMI cable the problem is fixed. This may be due to the original connection being DisplayPort or just that the USB-C connection is being asked to do too much – two monitors, a keyboard and an ethernet connection.




Mark Magennis
Skillsoft | mobile: +353 87 60 60 162
Accessibility Specialist


From: <> On Behalf Of Chris Hill
Sent: 11 January 2019 15:47
Subject: Re: Repair display driver not working


Multiple displays is a fairly unusual use case.  You should probably call fs, and I'll bet they tell you that what you are trying to do is not supported.



On 1/11/2019 06:22, mark.magennis@... wrote:

So I got the error message "Freedom Scientific accessibility display driver is not properly installed" and followed the repair instructions which completed okay. Rebooted, launched JAWS 2019 and got the same message. Uninstalled and reinstalled JAWS using new install download, same result.

This appears to have started after I set up my Win 10 laptop to use two external displays. Desktop is extended to both.

Anyone got any ideas what I can do to fix this?


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